Learn to build strategic relationships both in the organization and with your external customers.
By learning to communicate with grace and finesse, you’ll be able to diffuse difficult situations while strengthening the positive ones. The result are improved service levels and a more enjoyable work atmosphere.
HOW YOU WILL BENEFIT
- Practice and build strategic relationships, loyalty, team effectiveness and greater job satisfaction
- Master proven strategies for handling difficult people
- Identify keys to managing stress proactively in the moment
- Learn the steps of service recovery
- Understand how attitude affects outcomes
YOU WILL LEARN
- Your own style of interacting with other people
- Techniques to handle difficult customer interactions successfully
- To manage stress in the moment and proactively
- Tips to handle out of control customers
- Techniques for asking and discovering the real customer issues
- How to improve the quality of communications
- Six key steps to rebounding and recovering from customer complaints
WHO SHOULD ATTEND
Anyone who is a touch point to the customer, either directly or indirectly, who wants to improve their working relationship both with external and internal customers. Those in customer service, finance, technical support, documentation, credit and collections, human resources, information technology, help desk, administration and sales support.
Pelatihan, Kursus, Seminar, Workshop Provider
Download Katalog Pelatihan 2009
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Instructor
Schedule
Venue
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Grand Preanger Hotel
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Bandung |
Tuition Fee
Rp.
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3.400.000,-
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per participant, excluding accommodation & tax. |
Registration
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Send by email -or- fax to:
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PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR – 16143
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~ by training-course-seminar on February 20, 2009.
Posted in Customer Service
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