Tackle today’s business challenges with high-powered decision-making skills for administrative professionals!
This interactive seminar is designed to help you build and expand your decision-making skills, critical-thinking abilities and creative problem-solving skills. You will cover methods of assessing and resolving problems and understanding the role of inferences and assumption. In addition, these decision-making skills for administrative professionals will help you gain confidence in asking the “right questions” and overcoming the stress of making complex decisions.
How You Will Benefit
- Enhance your ability to be more proactive and to act independently
- Become more confident in making sound decisions
- Decrease stress related to making critical decisions and solving workplace problems
- Strengthen your ability to influence and persuade others using decision-making skills for administrative professionals
- Learn how to ask questions that get the answers you need
- Learn how to apply creative problem-solving techniques
- Build greater professional recognition through enhanced skills
What You Will Cover
- Defining terms: critical thinking, problem solving, decision making, creativity and strategic thinking—small group activity
- Understanding accelerated learning and Gardeners 8 Intelligences: identifying how you learn best
- Creating new ways to ask questions: open questions, closed questions, leading questions, assumption challenges
- Critical thinking: enhance your credibility with management
- Applying different problem-solving techniques at work
- Flexing your methods of problem solving
- Enhancing self- and interpersonal awareness
Who Should Attend
Administrative professionals including secretaries, executive secretaries, administrative assistants, office managers, executive assistants and other office support staff who will benefit from better decision-making skills for administrative professionals.
Extended Training Description
Learning Objectives
- Acquire Enhanced Problem-Solving Skills
- Explore Core Competencies in Critical Thinking
- Identify and Use Core Strengths and Challenges in Solving Problems
- Practice Methods of Identifying the Assumptions Underlying Requests
- Recognize and Ask the Right Questions to Facilitate Problem Solving
- Identify and Apply Critical Success Factors to Overcome Stress in Making Decisions in the Workplace
- Formulate and Use Creative Problem-Solving Techniques When Working with and through Others
- Apply Insights to Deliver Clear, Credible Messages
- Exhibit Confidence in Dealing with Complex Problem Solving
- Demonstrate and Build Credibility with Upper Management
- Develop Strategic Approaches to Problem Solving and Decision Making
What Are Our Mind Traps?
- Identify Terms and Concepts Used in Problem Solving and Decision Making
- Explore the Concept of Mind Traps and Identify Your Own
- Practice and Apply Two Problem-Solving Skills
Examining Your Problem-Solving Style
- Assess Individual Problem-Solving and Decision-Making Skills
- Identify Barriers to Developing New Problem-Solving Skills
- Apply Different Types of Intelligences
Assumption Traps and Escapes
- Identify Assumptions in the Workplace and How They Affect Our Ability to Make Decisions and Solve Problems
- Focus on Listening for Underlying Assumptions
- Practice and Apply New Ways of Asking Questions
- Practice and Apply Two Problem-Solving Skills
Core Concepts of Critical Thinking
- Identify the Core Concepts of Critical Thinking
- Explain Key Points about Critical Thinking and Decision Making
- Observe and Practice Get Sharp Strategies
- Apply New Approaches in Critical Thinking and Problem Solving
Applying and Flexing Our Sharp Skills
- Apply Sharp Thinking Skills
- Practice Flexing Methods of Problem Solving
- Use Brainstorming and the Creative Whack Pack, Two Thinking and Problem-Solving Methods
Creating an Individualized Learning Path
- Review Links to Learning from Each Course Module
- Create an Individualized Learning Path
Training Course Seminar Workshop Provider
Download Training Catalog 2009
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Instructor
Schedule
Venue
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Holiday Inn Hotel
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Bandung |
Tuition Fee
Rp.
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3.400.000,-
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per participant, excluding accommodation & tax. |
Registration
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Send by email -or- fax to:
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PT. FOCUS TRACO INDONESIA Wisma Pakuan, Jl. Pakuan 12 BOGOR – 16143
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~ by training-course-seminar on January 30, 2009.
Posted in Office & Administrative Support
Tags: administrative, and, com, critical, decision, description, extended, focustraco, for, get, making, office, professionals, sharp, smarter, support, ter, thinking, tive, training, trainings